The purpose of this document is to set out the basis of the agreement under which we conduct our business and offer our services to you.

Marchant McKechnie Insurance Brokers were established in 1984 and changed the trading title to Marchant Mckechnie Insurance Brokers Ltd in 2010. The Company offers clients the provision of the highest standards of professional service with quality and reputable Insurers. We remain an Independent Intermediary able to access a wide selection of Insurance Companies, the Lloyds market and a number of specialist Schemes. In order to demonstrate our independence Marchant McKechnie Insurance Brokers Ltd do not hold a qualifying interest in any insurance company and no insurance company has any financial interest in Marchant McKechnie Insurance Brokers Ltd.

We are authorised and regulated by the FSA who are appointed by HM Treasury under the Financial Services and Markets Act 2000, to oversee the security and integrity of Financial Services within the United Kingdom. Our FSA registration number is 518896 which can be checked by contacting the FSA on telephone number 020 7066 1000 or www.fsa.gov.uk/register. We are permitted by the FSA to conduct business as a general insurance intermediary.

We act on your behalf in arranging your insurance. Our duty to you is to identify your insurance needs, arrange insurance covers with Insurers to meet those needs and help you with any changes you have to make.

Negotiation
We will discuss with you your insurance requirements, the markets to be approached, the scope of cover and potential prices. On receipt of your
instructions, whether written or oral, we will conduct negotiations on your behalf with Insurers concerning cover, policy and premium.

Demands
We will provide you with a Demands and Needs Statement setting out your insurance requirements based on the information you have provided and will explain to you all the relevant terms and conditions of the insurance cover being considered. A policy summary will be provided to you before you conclude the insurance. Where we have given you advice, we will provide a Suitability Statement setting out the reasons for any advice we have given. If you are an individual taking out a policy that covers you for both business and personal use this could mean that you lose certain regulatory protections that would be available to you if you bought the cover for personal use separately. These could include the right to cancel the policy without penalty within 14 days and stricter regulation of product disclosure and claims handling. If we have not given you advice, the Demands and Needs statement will say so.

Available Markets
Where requested, and on demand, we will provide you with an up to date list of the Insurance Companies we deal with, for each type of insurance contract.

Confirmation
We will confirm details of all cover effected in writing including the identity of the Insurer and will provide you with a policy summary.

Payment
We will provide an invoice detailing the premiums due, plus any taxes the Insurers may be obliged to collect. We will not make any additional charge for our services unless these are fully explained to you beforehand.

Terms
Where available we will offer payment terms provided by the Insurer or a third party. Conditions for credit terms vary and we will provide full details at the time of purchase.

Documentation
We will issue documentation as soon as possible and/or when payment terms have been agreed or met by you.

Claims
Should you wish to make a claim under your insurance policy, you should contact our dedicated Claims Team who will advise and assist you with any claim you need to make, including where appropriate the recovery of any uninsured loss incurred. You may write or telephone them at our office address or alternatively utilise the insurance company claim helpline. You should not agree to any course of action, other than emergency measures carried out to minimise the loss, until you have agreement from your Insurer.

Confidentiality
All information supplied by you is considered to be confidential and is only disclosed in the normal course of negotiation and maintenance of your insurance transactions. Under the Data Protection Act you have the right to see personal information we hold about you in our records.

• It is your responsibility to provide complete and accurate information to Insurers when you take out your insurance policy, throughout the life of the policy, and when you renew your insurance. It is important that you ensure that all statements you make on proposal forms, claim forms and other documents are full and accurate. If you fail to disclose any material information to your insurers, this could invalidate your insurance cover and mean that part or all of a claim may not be paid.
• You should carefully examine your policy and other insurance documentation to ensure that the cover arranged on your behalf meets with your requirements. Should it not do so you should advise us immediately.
• Insurers impose strict time limits within which premiums have to be paid and failure to comply gives them the option to cancel or end the insurance contract from inception. Marchant Mckechnie Insurance Brokers Ltd accept no liability to pay premiums to insurers in any circumstances unless cleared funds have been received. You must therefore pay all sums due within 30 days of our invoice date or by the due dates specified in our invoice or insurance documentation requesting such payment.
• You should notify us as soon as possible of any occurrence, which gives rise or may give rise to a claim under your insurance policy.
• All activities undertaken by us are provided for your exclusive use and all data, recommendations, proposals, reports and other information provided by us in connection with our services are for your sole use only. You agree not to permit access by any third party to this information without our express written permission.

All Premiums collected by us will be deposited in one or more designated bank account (s) under the terms of a statutory trust.

We are remunerated for our service by receiving a percentage of the insurance premium by way of commission or brokerage. Alternatively an agreed administration fee may be charged (which will be detailed separately on our invoice) or in some circumstances a combination of a fee and/or brokerage. We may earn additional income from Insurers to reflect our efficiency and/or profitability and from interest in the processing and collection of premiums. All brokerage, fees and interest earned for the policy period will be retained by us.

In the event that our service does not meet your expectations we ask you to contact us in writing or by telephone. We will acknowledge your complaint within 5 working days, explain how we will handle it and keep you informed of the progress of your complaint.
Please address your complaint to: The Director, Marchant McKechnie Insurance Brokers Ltd, Annie Reed Road, Beverley, East Yorkshire, HU17 0LF. Should you remain dissatisfied, we subscribe to the Financial Ombudsman Service, to whom you may make contact at the following address: Financial Ombudsman Service, South Quay Plaza, 183, Marsh Wall, London E14 9SR. Consumer Helpline 0845 080 1800.